Our Results

Healthcare / DME Client

Company Information: Founded in 1998; 27 locations in 7 states, 200 employees, $15 million annual revenue

Industry: Hospice, Healthcare, Durable Medical Equipment (DME), Senior Services

Project Scope: Develop and execute turnaround of operations of Gulf Coast Region locations, restore profitability, facilitate client retention and new account growth.

Teams: Customer Service, Service & Delivery, Administrative Support, Human Resources (HR), Information Technology (IT), Maintenance, Warehouse

Financial Performance

  • Reversed 12 consecutive months of losses and created sustained profit growth of 2-3% per month within 90 days

 

Regulatory Compliance

  • Achieved JCAHO certification and 100% audit compliance for the Gulf Coast region 

 

Resource Management & Operational Efficiency

  • Reduced excess inventory by 20% and overtime by 8% across 5 divisions by implementing geographic modeling and market data tools