Our Results

Heavy Equipment Dealerships Client

Company Information: Largest volume Hyundai forklift and heavy equipment dealer in North America, 4 locations

Industry: Equipment Sales and Service

Project Scope: Improve efficiency and scalability of sales & service departments to facilitate growth.

Teams: Sales & Leasing, Service Department, Customer Service & Administration, Human Resources (HR), Information Technology (IT), Transportation/ Logistics/ Delivery

Workflow Optimization/ Process Improvement

  • Applied Lean Six Sigma tools, improving WIP by 80%, reducing internal cycle times from 15 days to less than 3, and cutting field service times from 24 hours to less than 4 hours

 

Operational Efficiency/ Continuous Improvement

  • Transitioned from monthly statistics to real time metrics, resulting in continuous week-over-week service performance improvements of up to 10%